- Customer service
- Frequently asked questions
- EU-shipping, discreet and free of charge
- Conflict free diamonds
- Diamond upgrade
- Free engraving
- Order process
- 50 days return guarantee
- 5 good reasons for us
- About GERMAN-ENGAGEMENTRINGS.com
- The founding idea
- Right of withdrawal
- Data protection
- Legal notice
Exchange & return very simple
Simply exchange or return products purchased from us.
We want you to be completely satisfied with your shopping experience with us and make the exchange and return of products purchased from GERMAN-ENGAGEMENTRINGS.com as easy as possible.
All products of GERMAN-ENGAGEMENTRINGS.com meet high quality standards and we therefore guarantee a 50 day right of withdrawal.
We will take back your engagement ring even if your partner has already worn it. We will only charge you a lump sum of 35,- Euro for the reconditioning, which we will hold back when refunding the purchase price.
Exchange and return simply in the return portal
If you want to change your ring size or a product purchased from us you can easily request the free shipping process in our return portal.
If any items purchased from GERMAN-ENGAGEMENTRINGS.com contrary your expectations of material or manufacturing, we will exchange the product, completely free of charge or have it repaired for you.
The procedure is completely free of charge for you, only for the size change of engraved rings we charge a processing fees of 35,- Euro. In the case of a return or exchange, we will refund the full purchase price and all shipping costs. You can easily request a free return note in our return portal.
Even if we offer you far more comprehensive warranty services, the statutory manufacturer's warranty will of course remain unaffected for all products purchased from us. All legal details concerning the return and exchange of products purchased from us can be found on our website under right of withdrawal.
By the way: Your suggestions and constructive criticism helps us to further improve our customer service. So please do not hesitate to give us feedback. We appreciate it!